Feel free to call or text at 727-282-4412 or Email us at ChefHolvin@DaliPaella.com
Q: What areas do we serve?
A: Dalí Paella provides service to the following counties: Hillsborough, Pinellas, Pasco, and Manatee. Others counties can be serviced for an additional travel fee.
Q: Is there a minimum of servings required?
A: Yes, we require a minimum of 20 servings.
Q: What is included with the Paella?
A: The show of the Chef cooking the Paella in front of you and your guests. Disposable plates, napkins, and eating utensils may be provided at an additional cost upon request. If no request is made, we assume the location of the event has the plates, napkins and eating utensils
Q: At what time will the Chef arrive to prepare the paella?
A: Time of arrival is determined by the size of the event, location, travel time and the time you would like paella ready for serving; Chef will arrive between 1.5 to 2 hours before serving time.
Q: What time will the paella be served?
A: Dalí Paella is committed to serving all invited guests at the scheduled agreed upon time as noted in the contract. Should unforeseen circumstances arise, Dalí Paella's staff will transfer food into disposable trays and leave food at the venue.
Q: If I need you to stay longer at the event is there an additional charge?
A: We schedule the time based on your event. If you require additional time, we will gladly accommodate an extra half hour at no cost provided no other event is scheduled on that day. Should additional time be required after the extra half hour was provided, it will be at a cost of $100.00 an hour.
Q: Do you only provide buffet service or do you offer plating service as well for events?
A: We provide buffet style service.
Q: Do you provide staff to serve food?
A: Staff is provided based on size of event to serve food buffet style. Staff will assist chef with initial set up, assist serving paella at work area and breakdown of paella equipment when time of service is over.
Q: Do you provide canopy, tent, tables, chairs or outdoor furniture to rent for our guests?
Q: How far do you travel?
A: Dalí Paella provides service to the following counties: Hillsborough, Pinellas, Pasco, and Manatee. Any travel of more than 25 miles from zipcode 33702 incurs in a fuel charge.
Q: What are the special arrangements and additional requirements when traveling?
A: Depending on location, distance and late serving (after 7:00 PM) we may need to make special arrangements and book a room at an (additional charge) for an overnight stay at a hotel.
Q: Are there additional charges for out of area events?
A: Yes, catered events over 25 miles from zip-code 33702 are charged an out of area service fee. This fee is determined based on location, distance and travel time, usually an extra charge of $0.50 per mile.
Q: When should I book my event?
A: Dates are limited especially during peak season. Holidays are extremely busy most are booked early throughout the year. We recommend you book and secure the scheduled event as soon as you know the date, with a minimum of 7 days prior to the event.
Q: How do I secure the date?
A: Securing the date is simple. You can take a look at our availability in our calendar. Once you have your date, call us or email us and we will generate an invoice with your information. A non-refundable deposit will secure your date. The Deposit is 50% of your total invoice.
We gladly accept Visa, Master Card, American Express & Discover cards. We also accept, Venmo, Zelle, Cash App, and PayPal.
We do not accept Checks or money orders.
Q. Can I change the arrival time or serve time after booking the event?
A: Arrival time and Serve time is final. Unless arrangements have been made in advance and the requested new time is available.
Q. Can I change the date after booking my event?
A. Yes, at no additional charge with 5 days prior notice. If you need to reschedule after the 5 days, the event can be rescheduled for a rescheduling fee of $75.00.
Q: Do I lose my deposit if I cancel?
A: Yes. Deposit and all monies received are non- refundable. If the even must be canceled due to a force of nature, such as a Hurricane, fire, etc. we credit your account, so you can reschedule. Rescheduling of the event must take place within 6 months or else you lose the credit.
Q: When do I pay the balance due for my event?
A: Balance is due the 3 days before the date of the event. If the balance has not been paid 3 days prior to the event, your event will be cancelled and there will be no refund of any monies received.
Q: Do you charge extra for working on Holidays?
A: Yes. There is an additional fee of $200.00 for the following Holiday's
New Years Day - Closed - no service
Epiphany Day (Día de Reyes Magos - January 6)
Veteran's Day - 10% Discount for Veteran's and Active Duty Personnel.
Thanksgiving Day - Delivery/Catering service Only
December 24th Christmas Eve - Delivery/Catering service Only
December 25th Christmas Day - Closed - no service
December 31st New Years eve